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Terms & Conditions

Following are the Terms and Conditions of Keltoi Pty Ltd trading as Aspire Design Furniture.

  • All goods that include delivery will only be delivered into store or transport depots on the Gold Coast and Brisbane metropolitan areas. Direct delivery may be arranged for an additional charge. Deliveries do not include Furniture Placement – Loading Dock only.
  • Change of Delivery address will only be accepted in writing and is subject to normal delivery schedules.
  • Delivery charges do not include installation. Installation should be arranged at order placement at an additional cost.
  • All changes to orders including variations, repair requests, incorrect supply or cancellations must be forwarded to the Company in writing. Verbal advice will not be accepted.
  • Quote Requests must be forwarded via EMAIL or FAX. Replies will be returned via the same method.
  • ETA’s (Estimated Time of Arrival) may be checked via the Customer Access section of our website.
  • All quoted orders must include the Quote Number on the order.
  • Aspire Design Furniture Codes must be used on all orders.
  • All orders for pick up from the factory must be picked up within 2 days of notification. Min 3 hours notice needed for pick up.
  • Dispatch is open Monday to Thursday 9.30am to 2.30pm and Friday 9.30am to 12.noon. Prior arrangements only outside these hours.

Cancellation of Orders

  • All order cancellations MUST be received in writing via EMAIL or FAX
  • Cancellation within two working days of placing order – no charge
  • Cancellation within two to five days of placing order 50% of order value
  • Cancellation 5 days or more – 100% order value

Accounts

All approved accounts with Aspire Design Furniture must be paid in full by the due date.

Accounts remaining unpaid after 30 days from the due date will be referred for collection at the discretion of Aspire Design Furniture.

All fees incurred during the Collection Process will be passed on to the Customer.

The title to the property in the invoice does not pass to the Customer until the Account is finalised in full.

COD

In the matter of COD (Cash on Delivery) the following methods of payment apply before goods may be released.

  • Credit Card over the phone (incurs a 1.5% surcharge)
  • Direct Bank Deposit Remittance advice must be emailed or faxed to office prior to release of goods.
  • Cash or cheque. Cheques must be cleared funds prior to delivery.

Please advise how you wish to receive your COD Invoice. Post, Email or Fax